İlim Rush
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Support

Write to us with any problem, suggestion or complaint. We answer within seven days at the latest; for personal data requests the statutory maximum is thirty days.

Including your account nickname and the date and time the problem occurred lets us find the record much faster. We never ask for your password or payment details — a message asking for them did not come from us.

Frequently asked questions

My diamonds or gold did not arrive

A purchase is completed on the App Store side first, then our server verifies the transaction and grants the item. If your payment is pending (for example when family approval is required), nothing is granted until the payment completes. If it does not arrive within a few minutes, closing and reopening the app re-triggers verification. If it still does not arrive, write to us with the transaction date.

How do I cancel my subscription?

Subscriptions are managed through the App Store: Settings → Apple Account → Subscriptions. Deleting your account in the app does not cancel the subscription; they are two separate actions.

I want a refund

For in-app purchases the seller is Apple, and Apple decides on refunds. Requests go through reportaproblem.apple.com. If a refund is approved, the corresponding item is removed from your account.

I want to report or block someone

Use the report and block options on profile and chat screens. Reports go to the moderation team and are reviewed. If there is an urgent safety concern, you can also write to us directly.

My account was suspended

Every suspension is recorded together with its reason. You can appeal by writing to us with your nickname.

I want to delete my account

Use Profile → Delete my account inside the app and confirm; you do not need to e-mail us to delete it. Accounts linked to Sign in with Apple require reauthentication with the same Apple account. Deleting your account does not cancel an Apple subscription; manage it separately in your Apple account. Data deletion and limited retention exceptions are explained on the Account Deletion page. If you cannot sign in or encounter a deletion error, you can contact us for support.